Michaels Return Policy

Michaels.ca Purchases

With a Receipt (In Stores or Via Mail):

If your Michaels.ca purchase does not meet your satisfaction, you may return it within six months (180 days) of purchase. To return an item, the item must be new, unused and in its original packaging. You may return the item to a Michaels store or by mail. If you want to return an item by mail, follow steps below:

  1. Call Customer Care at 1-800-MICHAELS (1-800-642-4235).
  2. Our agent will prepare and provide a return shipping label via email.
  3. Print the return label and adhere it to your package.
  4. Drop-off the package at your nearest Purolator location.

Without a Receipt (In Stores):

If you would like to return an item (excluding sample products) but do not have the receipt (packing slip or confirmation email), you will be required to present a valid photo ID (Acceptable forms of ID include U.S., Canada or Mexico Driver's License, U.S. state-issued ID, Canadian Provincial ID, Passport or U.S. Military ID).

  • Refunds will be given based on the current sale price of the item or 20% off the item’s regular price.

Refunds:

The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase except as specified below:

  • Purchases made with a debit card will be refunded as cash.
  • A Store Return Card will be issued for all purchases made using a gift card or gift receipt/purchases.

Exchanges:

At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.

**See exceptions below.

Michaels Store Purchases

With a Receipt:

If your Michaels purchase does not meet your satisfaction, it may be returned or exchanged at any Michaels location for full purchase value.

  • For cash receipt returns, customer will complete the refund form with customer name, phone number and signature.
  • Refunds will be offered in the original method of payment for six months, except:
    • A Store Return Card will be issued for all purchases made using a gift card.
  • After six months, refunds will be issued on a Store Return Card for full purchase value.
  • All returns and exchanges must be new, unused and in original packaging, with exceptions for defective merchandise and products.

Return without Receipt:

A return without receipt is subject to the requirements of valid identification, pricing or refund and tender of payment noted below.

  • To return or exchange an item without receipt, you are required to present a valid photo ID (Canada, U.S., or Mexico Driver’s License, Canadian Provincial ID, U.S. state-issued ID, Passport or Military ID).
  • Customer will complete the refund form with name, phone number and signature.
  • Refunds will be given based on the current sale price of the item or 20% off the item’s regular price.
  • Refunds will be in the form of a Store Return card or a merchandise exchange.

Exceptions to General Return Policy:

  • Cricut® Products are returnable or exchangeable only if the packaging is unopened and a receipt is provided. Items damaged or deemed defective during the manufacturer's warranty period must be returned directly to the manufacturer, except returns as required by law.
  • Gift Cards and Prepaid Cards are not returnable or exchangeable, except where required by law.
  • Custom Framing orders may be reworked at the same store location within 14 days of pickup.
  • Classes are refundable up to start date of class, in store only.
  • Michaels reserves the right to limit returns or exchanges.