Pick Up and Drop Off at Michaels with Purolator

Curbside Pickup and Drop Off

We’re pleased to offer you a contactless solution for sending and receiving Purolator packages.

Available in all Canada stores.

How to pick up curbside

Call your store when you arrive. A Team Member will ask for your name, a description of the item(s) you’re picking up and a description of your vehicle.

A Team Member will verify your ID based on Purolator’s ID requirements at your window and enter your first initial and full last name into the Purolator system to sign for your package.

Open your trunk and the Team Member will place your item(s) inside.

How to drop off curbside

Before heading to the store, place the sealed and labeled Purolator package(s) you wish to drop off into the trunk of your vehicle.

Call your store when you arrive. A Team Member will ask for your name and a description of your vehicle.

Open your trunk and a Team Member will retrieve and scan your item(s), and verify they are packaged, sealed and labeled correctly.

Why pick up & drop off at Michaels?

Keep your packages secure. Direct your packages to Michaels and keep them safe from porch pirates.

Control where your packages are delivered. Send your packages to a Michaels Purolator location that’s close and convenient. Purolator Quick Stop Kiosks are available in select Canada stores for domestic shipments.

Enjoy the convenience of picking up and dropping off pre-labeled Purolator packages while you get your shopping done.

How to pick up

Start by becoming a Purolator shipping member here for free. Once you’re a member you can make Michaels your preferred delivery location for Purolator packages.

Bring a photo ID with your full name and address. It must be a government-issued ID, and your name and address must match what’s on the package. View ID Requirements

To pick up a package requiring adult signature, you must show proof of age based on the requirements for your delivery area. Age 18 for recipients in Alberta. Age 19 for recipients located in Yukon, Northwest Territories, Nunavut, British Columbia, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland. Age 21 for recipients in Quebec.

How to drop off

Pack your item(s) in an undamaged box (no rips or tears!) with bubble wrap or other recyclable cushioning materials so that the contents of your package don’t directly touch the inside of your shipping box.

Seal your package with packing tape that’s at least 2 inches/5.08 cm wide.

Secure your label, with full shipping instructions like postal codes and apartment numbers, to the top of your package. Remove or cross out old labels and markings and avoid placing your label on box seams or tape.

Measure and weigh your package to confirm it doesn’t exceed max dimensions or max weight of 50 lbs/22.6 kg. Click here to check your item’s eligibility, or here to estimate shipping costs for your package.

Problem with your Purolator package?

All package claims go through Purolator. Click on the link below to get started.

Start claim >

Ship online or with the app

Create and track shipments, get estimates and schedule pickups easily with the Purolator Mobile® app, available on Google Play or in the Apple App Store. No shipping account? No problem. Ship online as a guest here.

Need more help?

Click here for helpful shipping tips and tricks from Purolator.

*Purolator standard terms, conditions and geographic restrictions apply (including point of origin and destination guarantee restrictions and money-back guarantee restrictions). See Purolator terms and conditions of service at purolator.com for full details. **Due to possible weather-related delays that may occur during this time of year, customers who want next-day service on shipments to arrive by Dec. 24, 2021, should ship no later than Dec. 22, to allow for limited operations on Dec. 23.

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