Find the most updated status of your order through the 

Do I have to register for a Michaels.com account to place an online order?

No. You have the option to check out as a guest; creating an account is optional. Signing up for a 

is a convenient way to keep track of your order history, and favourite products. A Michaels.com account is required to link any Rewards information online.

Yes! If you are experiencing issues, please ensure you have the most updated version of the app installed.

A pending authorization will appear on your online statement when the order is placed. Items will be charged or posted when they are ready for pickup in store or when they are shipped. You may see multiple charges if your order is split into multiple shipments or delivery methods.

How many different payment methods are allowed per online order?

You can use up to two different payment methods per order. Please note: You can apply up to two gift cards in addition to one credit card payment as needed to complete your order. PayPal orders will only allow for one payment method.

Can I use a credit card gift card for my online payment?

Yes. We suggest you register the card with the company’s site and then you can use this in the credit card payment field. Please note: Refunds are issued based on the original form of payment. Registering your card ensures you can recover the funds if your order is canceled or refunded.

I received part of my order. Where are my other items?

Orders containing multiple items may arrive in one or more shipments and you will receive separate emails with individual tracking numbers. Items may be shipped from multiple warehouses, vendors, or stores. This may result in different delivery timing. 

Items that are picked up in store can be returned to any Michaels store. Please bring your order summary with the items that you want to return. For ship to home orders, you may return the item to a Michaels store, by mail or online. If you wish to return it by mail or online, you may start your return in your Order History page. On the desired order, click on “View Details”. Then, select the Return button under the “Need Help?” box. If you have not yet created an account, you can track your order on the 

, create your new account, and then start your return. View our full 

Items purchased online for in store or curbside pickup can be cancelled through 

. Ship to home orders can only be cancelled within the first hour of being placed. Please Note: Mixed orders that contain both store pickup and ship to home items can only be cancelled within the first 5-15 minutes. After this time, the order must be canceled through Customer Care. We are only able to cancel the store pickup items and the ship to home portion of the order will process. For more information, please Contact us.

Orders may be cancelled due to product availability or because we are unable to successfully process the payment. For store pickup or curbside orders, the order may also be cancelled if it isn’t picked up within 5 business days.

Do you refund shipping charges for returns?

We offer refunds on shipping charges for damaged or lost shipments.

Can I change the shipping location on my order?

No. We are not able to edit the shipping address on completed orders.

Why am I being charged for additional shipping?

Oversized items, express shipping and same day delivery orders have additional shipping fees. This is indicated on each product page and in your order details page before completing your purchase. View our full 