How Does It Work?
It's simple and convenient. Just follow these 3 easy steps:
+ YOUR STORE
Look for items marked "FREE Buy Online Pick Up In Store".†
Load your cart and check out.
Save time and avoid the lines—we'll email you when your order is ready.
†Product availability and store hours may vary.
*Order must be placed by 5PM for same-day pickup, excluding certain holidays.
In Quebec, Monday – Friday orders must be placed by 5PM for same-day pickup; Saturday & Sunday orders must be placed by 12PM for same-day pickup.
*Same-day pickup is not available when stores are closed. See your local store for more details.
Frequently Asked Questions
Are all products eligible for store pickup?
No. Eligibility for store pickup depends on the store's inventory and product assortment.
How do I know if a product is eligible for store pickup?
Shipping and pickup methods are shown on our product detail pages and in the shopping cart before checkout. Look for items marked “FREE Buy Online Pick Up In Store”.
Can I pick up some items in my order and ship others to my house?
Absolutely! The shipping and pickup method is selected by item, so you are able to check out with a combination of items being shipped and items that you will pick up.
Can I split my order between different pickup locations?
No. We only allow one pick up location per order.
Can I change my pickup location after placing my order?
Unfortunately, no. Items must be picked up at the location that was selected when the order was placed.
Can someone else pick up my order?
Yes! You will have the opportunity during checkout to designate an additional pickup person. We require their first name, last name and email address so that we can notify you both when the order is ready for pickup. Please note, whoever is picking up the order will need to bring a valid driver's license or government-issued ID to the store.
When will my order be ready for pickup?
Same-day pickup is typically available for orders placed before 5:00pm. In Quebec, same-day pickup is typically available for orders placed before 5:00pm on Monday – Friday and before 12:00pm on Saturday & Sunday. Orders placed after 5:00pm, after 12:00pm on Saturday & Sunday in Quebec, or after the pickup location is closed will be processed the following day or the next day that location is open. We will notify you via email once the order is ready.
Where do I pick up my order once I'm at the store?
Follow the signs for "Buy Online Pickup In Store" or ask a team member for assistance.
What do I bring when picking up my order?
Please bring a valid driver's license or government-issued ID to the store.
How long do I have to pick up my order?
We’ll keep your order in store for four (4) days. If it’s not picked up, it will be canceled and your payment will be refunded.
What happens if I don't pick up my order?
After 5 days your items will be returned to store inventory and you will receive a refund.
When will I be charged for my in-store pickup items?
Charges are applied once you receive your ready-for-pickup notification email. If you haven't picked up your order after 5 days, your items will be returned to store inventory and you will have to place a new order.
Can I cancel my order?
Items purchased online for in-store pickup can be cancelled by calling 1-800-642-4235.
How do I return my purchase?
Items that are picked up in store can be returned to that store or any other Michaels store location. Please bring your Order Summary with the items that you want to return and view our return policy for Michaels store purchases for more detailed information.