Stocking up on arts and crafts to keep the family busy at home?
Now you can grab supplies without leaving your car.
Curbside pickup is available until 6:00 PM in Select Canada stores unless the store closes earlier. After this time, order pickup will only be available in-store. When your order is ready for pickup, you will receive an email with the store's phone number. When you have arrived and parked, call the store number, press 3 or 4 and provide your order number and the name on the order. We'll bring it out to you.
Please note that regular store hours have changed. Click here to find updated store hours for your location.
No. Eligibility for curbside pickup depends on the store's inventory and product assortment.
Shipping and pickup methods are shown on our product detail pages and in the shopping cart before checkout. Look for items marked FREE Buy Online Pick Up In Store.
Absolutely! The shipping and pickup method is selected by item, so you are able to check out with a combination of items being shipped and items that you will pick up.
No. We only allow one pick up location per order.
Unfortunately no. Items must be picked up at the location that was selected when the order was placed.
Yes! You will have the opportunity during checkout to designate an additional pickup person. We require their first name, last name and email address so that we can notify you both when the order is ready for pickup. Please note, whoever is picking up the order will need to bring a valid driver's license or government issued ID to the store.
Please bring a valid driver's license or government issued ID to the store.
We’ll keep your order in store for four (4) days. If it’s not picked up, it will be canceled and your payment will be refunded.
After 5 days your items will be returned to store inventory and you will receive a refund.
Charges are applied once you receive your ready for pick up notification email. If you haven't picked up your order after 5 days, your items will be returned to store inventory and you will have to place a new order.
Items purchased online for in curbside pickup can be cancelled by calling 1-800-642-4235.
Items that are picked up in store can be returned to that store or any other Michaels store location. Please bring your Order Summary with the items that you want to return and view our return policy for Michaels Store Purchases for more detailed information.
For online orders, you can reach out to customer care & we can assist with a return. If it's a store pickup, curbside or in-store purchase, or if you would prefer to return in-store, you can hold on to your items and we would be happy to assist with returning in-store once your local store re-opens, even if it's outside the return timeframe.
Stores are closed Christmas Day. Any curbside pickup orders placed after 4:00 PM on Thursday 12/24 may be picked up on Saturday 12/26. Please wait for the email informing you that your order is ready for pickup before arriving at the store. Same Day Delivery orders will not be available on Christmas Day and will resume on Saturday 12/26 for most stores. Certain stores are closed on Boxing Day. Check store hours.