Return PolicyTo return or exchange an item, customer is required to present a valid photo ID (see Identification section for list of valid Photo ID's) that will be recorded at the time of the return. Information from customer ID will be retained in a company-wide database of customer return activity that Michaels and its affiliates use to authorize returns. For return of online purchases, refer to Online Purchases section. Michaels reserves the right to limit returns or exchanges regardless of receipt.
Returns With a ReceiptAll returns and exchanges must be new, unused, and in original packaging, along with a valid receipt that is no more than 60 days old. Refunds will be offered in the original method of payment. Gift cards and prepaid cards are not returnable or exchangeable. A Store Return Card will be given as the return tender for all returns made using a gift receipt. Returns, if purchased with a check, require a 10-day waiting period from the date of purchase.
Returns Without a ReceiptRefunds will be given at the item's lowest price sold within the last 90 days. Refunds will be in the form of a Store Return Card and/or merchandise exchange. Returns of seasonal and clearance merchandise will not be accepted without a receipt. Handcrafted Custom Floral Arrangements will not be accepted without a receipt.
Technology ItemsTechnology items (including but not limited to Yudu and Cricut Products) are returnable if the packaging is unopened and in new condition. If opened or without a receipt, technology items are not refundable or exchangeable. Damaged or defective technology items returned during the warranty period are covered by the manufacturer's warranty terms and conditions and must be returned directly to the manufacturer for exchange.
Specialty ItemsCUSTOM FRAMING - If for any reason you are not satisfied with your Custom Framing order, please return to the same store location to have the order reworked. Custom components are ordered on a daily basis, limiting the stores ability to cancel. Your satisfaction is our ultimate goal.
CUSTOM FLORAL – If for any reason you are not satisfied with your Custom Floral Arrangement, please return to the same store location to have the order reworked. Michaels will gladly rework any arrangement within a 7-day period. Custom Floral Arrangements are not refundable. Your satisfaction is our ultimate goal
Class fees will be refunded for the purchase price only prior to the beginning of the class. Class fees are not refundable after the class begins.
With a valid receipt, books are refundable within 14-day period; magazines are returnable within 24 hours.
IdentificationMichaels accepts the following Valid Photo IDs for returns: U.S, Canada, or Mexico Driver's License; U.S. state-issued ID, Canadian Province ID, Passport and U.S. Military ID.
Effective Date: 3/5/12