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FAQs

What is the AIR MILES® Reward Program?
The AIR MILES® Reward Program is a unique shopping rewards program that enables Canadians to earn AIR MILES® reward miles by making everyday purchases at a variety of participating Sponsors. It's free for collectors to participate, and reward miles can be redeemed for a wide variety of rewards like travel, gift certificates, movie passes, electronics, appliances, toys and more! See www.airmiles.ca to learn more.

I don't have an AIR MILES Collector Card, how do I sign up?
To enroll in the AIR MILES Reward Program, visit www.airmiles.ca/enroll and complete the enrollment form. You will receive your AIR MILES Collector Card Number immediately and may begin earning reward miles.

How can I earn AIR MILES reward miles at Michaels?
Present your AIR MILES Collector Card at time of purchase in store and earn 1 AIR MILES reward mile for every $25 spent in each calendar month, including taxes and service fees. Excludes previously purchased merchandise, returned purchases and purchases of gift cards. Other exclusions may apply. See store for details.

How many AIR MILES reward miles can I earn at Michaels?
You can earn 1 reward mile for every $25 spent in each calendar month on qualifying merchandise purchases, including taxes and service fees. Previously purchased merchandise, returned purchases and purchases of gift cards are not eligible. We may have special bonus offers throughout the year with which you can earn BONUS AIR MILES reward miles.

I forgot my AIR MILES Collector Card at home. Can I go back / call to have my AIR MILES reward miles applied to a previous purchase?
No. To earn AIR MILES reward miles, your AIR MILES Collector Card must be presented at the time of purchase in store. At this time, there is no way to add your Collector Number after your purchase has been completed.

I shopped at Michaels but haven't received my AIR MILES reward miles yet. When will they be posted to my Collector Account?
Generally, AIR MILES reward miles earned at Michaels will be posted to your Collector Account within 60 days of purchase. Bonus reward miles can take up to 120 days. For any questions, contact AIR MILES Customer Care at www.airmiles.ca or 1-888-AIR-MILES.

How do I check my AIR MILES Account balances?
You may view your AIR MILES Account balances anytime at www.airmiles.ca or by calling AIR MILES Customer Care directly at 1-888- AIR-MILES.

I have additional questions about the AIR MILES Reward Program. What do I do?
Please contact AIR MILES Customer Care at 1-888-AIR-MILES or visit www.airmiles.ca to learn more.

®™ Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Inc. and Michaels Stores, Inc.